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22 Nov 2011
The Financial Ombudsman Service (FOS) has upheld 90% of complaints about mis-sold payment protection insurance (PPI) and may need to employ more staff to deal with a recent upsurge in complaints about the product, it has said.
15 Nov 2011
Investment companies and insurance advisers need faster responses to their queries regarding forthcoming regulatory changes, an expert has said.
14 Nov 2011
Senior managers at insurance companies should take "overall regulatory responsibility" for handling complaints, an EU advisory body has said.
09 Nov 2011
Regulator the Financial Services Authority (FSA) has promised insurers it will explore "possible ways of avoiding the costs" associated with delayed new Europe-wide solvency standards.
03 Nov 2011
Two UK regulators have joined forces to publish proposed new guidance on selling payment protection products that they hope will stop companies selling the products to ineligible consumers.