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UK financial firms given longer to respond to less serious customer complaints

UK financial firms will be given up to three business days in which to handle customer complaints in a less formal manner rather than having to do so within one business day under new rules confirmed by the Financial Conduct Authority (FCA). 28 Jul 2015

Bloomberg recognised as multilateral trading facility in Europe

Bloomberg Trading Facility (BTF), the trading arm of the news and data business, has been authorised by the UK Financial Conduct Authority to operate a multilateral trading facility (MTF). 27 Jul 2015

Need for financial firm 'cultural shift' at the centre of new regulatory era, says expert

Financial firms must embed a change in culture into everything that they do, ensuring that what is included in 'mission statements' is matched by "outcomes on the ground", the new acting chief executive of the Financial Conduct Authority (FCA) has told the... 27 Jul 2015

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