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UK financial firms given longer to respond to less serious customer complaints

UK financial firms will be given up to three business days in which to handle customer complaints in a less formal manner rather than having to do so within one business day under new rules confirmed by the Financial Conduct Authority (FCA). 28 Jul 2015

UK competition watchdog highlights poor pricing practices by retailers following 'super-complaint'

Confusing pricing promotions by UK supermarkets are sometimes misleading customers, although the problems are not widespread across the country, the UK's competition watchdog has said. 21 Jul 2015

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