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Consumers who believe that they were mis-sold payment protection insurance (PPI) would have until 2018 to claim compensation from their bank or building society under plans put forward by the Financial Conduct Authority (FCA). 27 Nov 2015
The Financial Conduct Authority (FCA) has launched an initiative aimed at deepening its own understanding of how insurers are using big data and how that use might evolve over the next five years. 24 Nov 2015
The Consumer Rights Act aims to rectify the traditional complexities of UK consumer law by consolidating eight pieces of separate legislation in this area into a single piece of legislation.
In February 2014 the French parliament adopted a Consumer Law which implements the Consumer Rights Directive. It will have a significant effect on companies engaged in e-commerce.
This guide was last updated in March 2013.
This guide was last updated in August 2011.
The UK's Financial Conduct Authority (FCA) is taking an "interventionist" approach to regulating the consumer credit market, in particular payday lenders, an expert has said. 09 Nov 2015
FOCUS: Black Friday sales hit the headlines for all the wrong reasons last year, but retailers can avoid a repeat of the problems by effectively managing consumer expectations. 05 Nov 2015
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