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UK financial firms could be required to report all consumer complaints to regulator

Financial services firms regulated by the Financial Conduct Authority (FCA) in the UK could be required to report all complaints received by them to the regulator, rather than simply those where final response letters are issued, under plans put forward for... 16 Dec 2014

Consumer Rights Bill: new rules on liability proposed for digital content suppliers

Businesses that supply digital content to consumers would be able to insert contract terms that would exclude them from liability for damage caused by their content to consumers' devices or other digital content, under proposed new consumer protection laws... 11 Dec 2014

Out-Law Guides

FCA could be open to challenge after introducing new credit broking fee rules without consultation, says expert

Credit broking services that introduce consumers to lending services will be prevented from charging fees unless they comply with strict new requirements, the Financial Conduct Authority (FCA) has announced. 03 Dec 2014

New deposit protection scheme will cover "99.6% of Chinese customers", says People's Bank of China

A new deposit protection scheme proposed for Chinese banks will cover the first 500,000 renminbi (RMB) (£51,800) of customer deposits at each bank where they have an account, according to the People's Bank of China (PBoC). 03 Dec 2014

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