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41% of users report problems with on-line auctions

OUT-LAW News, 02/02/2001

Of Americans using the internet, 31%, or approximately 35 million people, participate in on-line auctions according to a recent survey by Harris Interactive, commissioned by the US National Consumers League. As many as 41% of on-line auction buyers reported having a problem.

“Consumers’ overconfidence that they’ll get what they paid for is one big reason why they easily fall victim to scams,” said Susan Grant, director of NCL’s Internet Fraud Watch, “Many don’t know about the safe ways to pay in on-line auctions.”

Additionally, NCL’s annual Internet Fraud Watch top ten list for 2000, released this week, shows that on-line auctions remain the top fraud and consumers that have been victims are more likely to have paid with a check or money order.

According to NCL’s Internet Fraud Watch, the following are the statistics for the top 10 sources of internet frauds last year:

1. On-line auctions, 78%
2. General merchandise sales, 10%
3. Internet access services, 3%
4. Work-at-home offers, 3%
5. Advance fee loans, 2%
6, Computer equipment/software, 1%
7. Nigerian money offers, 1%
8. Information adult services, 1%
9. Credit card offers, 0.5%
10. Travel/vacations, 0.5%

The figure for auction fraud is 9% less than that found in a similar survey conducted over 2000 by eMarketer, a New York-based provider of internet statistics.

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