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09 May 2013
Online retailers that offer previews to digital content they are selling should generally not be obliged to offer refunds to consumers that download the full material, an expert has said.
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16 Apr 2013
The number of complaints opened against each of the UK's biggest banks dropped in the second half of 2012, however complaints relating to payment protection and other insurance products are still on the increase, the regulator has said.
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16 Apr 2013
The regulator of premium rate telephone services (PRS) in the UK has threatened to take enforcement action against PRS providers that charge customers to claim competition prizes.
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09 Apr 2013
Claims management companies (CMCs) will have to enter into written contracts with their customers before they will be able to take any fees, under changes to the regulatory regime by the Ministry of Justice (MoJ).
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08 Apr 2013
Businesses can only rely on terms in consumer contracts that would otherwise be considered 'unfair' if they are reflective of legal requirements under national laws that are intended to apply to the type of contract in question, the Court of Justice of...
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05 Apr 2013
The Government has issued guidance that sets out the kind of costs businesses incur that they are legitimately able to claim back through payment surcharging under new rules set to come into force this weekend.
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03 Apr 2013
Energy regulator Ofgem has issued its biggest ever fine to an energy supplier after determining that SSE had been guilty of mis-selling energy contracts to consumers.
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25 Mar 2013
Legal protections preventing the inclusion of unfair contract terms in consumer contracts should be extended to apply to less formal notices, such as those included as part of software end user licence agreements (EULA), law reform bodies have said.
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21 Mar 2013
A payday loan company has been put out of the loans business by consumer protection regulator the Office of Fair Trading (OFT) over its failure to stop millions of pounds of loans being taken out by identity thieves.
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19 Mar 2013
The European telecoms regulator has published new guidelines on mobile phone 'roaming', reflecting new rules on charges which came into force last year.
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