Common technical terms such as “bandwidth” and “IP address”
baffle office workers to such an extent that 67% of them feel
inadequate and bewildered when listening to IT professionals,
according to a survey by Computer People.
Three
quarters of those surveyed waste over an hour a week trying to work
out what terms such as “cookies” and “firewall” mean – and younger
recruits are just as baffled as older staff members, says the
survey.
Of the 1,000 office workers polled by the IT recruitment agency,
56% thought that IT professionals spoke another language, while 40%
reckoned that IT staff do not know how much confusion their use of
tech jargon causes.
"Our research shows there's a real need for IT professionals to
use 'techno-speak' sparingly when talking to people outside their
vocation,” said Carole Hepburn, Commercial Director at Computer
People.
