Inconsistent cancellation rights across the EU mean that UK
shoppers are far worse off than most of their continental
counterparts, according to a new report from Euroconsumer, the UK
European Consumer Centre hosted by Citizens Advice.
UK shoppers only have seven working days in which they can
cancel goods bought from a distance, for example by mail order or
online. But people in Italy have 10 working days and in Germany the
law allows 14 days. In all countries, there are some exceptions to
the right.
"We want to see a minimum 14-day cancellation period across
Europe," said UK ECC Director Ruth Bamford, adding that consistency
would be far simpler for people to understand when shopping across
borders.
