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15 Sep 2009
Five banking groups accounted for over half of all new complaints received by the Financial Services Ombudsman (FOS) during the first half of this year, according to figures published for the first time this week.
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19 Aug 2009
An increasing number of claims management companies are misleading vulnerable consumers by promising they can get their debts written off for a fee, the Ministry of Justice (MoJ) said this month.
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30 Jul 2009
Life companies will no longer be able to use surpluses in with-profits funds to pay compensation for operational errors such as mis-selling from 31st July, the FSA has said. But the new rule will not apply if the misconduct happened before that date....
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22 Jul 2009
The Government will not be introducing a right to bring class actions in English courts for all types of civil claim, the Ministry of Justice announced this week.
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21 Jul 2009
Insurance fraud is costing policyholders an extra £44 a year on premiums, according to research published by the Association of British Insurers (ABI) this month.
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14 Jul 2009
Firms receiving the largest number of customer complaints will have to publish their own complaints figures by July 2010, according to plans revealed by the Financial Services Authority (FSA) this month.
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10 Jul 2009
The Competition Commission is pressing ahead with its payment protection insurance (PPI) reforms, despite facing a legal challenge from Barclays.
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07 Jul 2009
Regulatory fines could double or treble in size under a new framework for calculating financial penalties proposed by the Financial Services Authority (FSA) yesterday.
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01 Jul 2009
Financial services and insurance companies will have to justify any unfavourable treatment of older people while car hire companies will not be allowed to refuse to serve old people under new proposals drawn up by the Government.
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30 Jun 2009
The Financial Services Authority's proposed new rules for the retail investment industry will impose a complete ban on commission-based sales and require firms to tell customers from the outset whether or not their advice is independent and how much it...
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