Cookies on Pinsent Masons website

Our website uses cookies and similar technologies to allow us to promote our services and enhance your browsing experience. If you continue to use our website you agree to our use of cookies.

To understand more about how we use cookies, or for information on how to change your cookie settings, please see our Cookie Policy.

Complaints policy of

Since launching in 2000 we haven't had many complaints about the content on If we do receive a complaint, we will take it very seriously and we will do our best to deal with it quickly.

The standards to which we adhere

  1. We will consider any reasonable complaint.
  2. We adhere to our own editorial policy and comments policy.
  3. We also respect the rules of the Editors' Code of the Press Complaints Commission.
  4. While we do not fall under the Commission's jurisdiction, we consider its Code an appropriate standard to follow.
  5. Where relevant, we will also consider the rules contained in the Data Protection Act, taking account in particular of its provisions on journalism and the right to prevent processing that causes substantial damage and distress.

If content is shown to be inaccurate, unlawful or otherwise in breach of the policies mentioned above, we will take it down, disable access to it or amend it as we see fit.

If you wish to make a complaint

Please direct your complaint by email to all of these people:

Please include:

  • The details of your complaint (e.g. if you think something is defamatory, please explain why);
  • The address of the page you are complaining about; and
  • Your full name and contact number.

We will aim to acknowledge your complaint within two working days and give you a timescale for our response.