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Banks will use artificial intelligence (AI) tools as the primary way with which to interact with customers by 2020. That is the view of a majority of industry insiders whose views have been collated by a consultancy firm. 29 Mar 2017
Most financial services firms in the UK are taking steps to improve the way they prevent, detect and respond to threats to their cybersecurity, according to a new survey. 27 Mar 2017
Banks operating in the EU will be able to verify the identity of customers and carry out due diligence checks on a wholly digitised and cross-border basis under plans outlined by the European Commission. 24 Mar 2017
A UK parliamentary watchdog has called on the UK chancellor to clarify how oversight of cyber risk in financial services is provided for in practice after expressing concern that the lines of responsibility and accountability for reducing such threats are... 24 Mar 2017
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