Select regions whose content you would like to see
The regulation of telecoms markets in the UK needs to be "flexible" and "forward-looking" to account for the convergence of fixed and mobile networks, the government has said. 19 Feb 2019
New intelligence published by the multi-agency Project Bloom shows that pension scams are continuing to evolve, and underlines the need for continued publicity despite the introduction of the cold calling ban, an expert has said. 15 Feb 2019
While there may be a legitimate need to include unilateral variation terms in financial services consumer contracts, care must be taken when drafting and reviewing these terms to ensure that they are fair and transparent.
Along with a detailed regulatory regime, manufacturers and suppliers of products for use by UK consumers and in UK workplaces are bound by contractual and non-contractual obligations.
Collective redress schemes, often referred to as 'compensation schemes', offer businesses an alternative means of righting wrongs committed against a particular class of individuals or customers quickly and economically. They have broad, cross-sector appeal....
The Consumer Rights Act aims to rectify the traditional complexities of UK consumer law by consolidating eight pieces of separate legislation in this area into a single piece of legislation.
In February 2014 the French parliament adopted a Consumer Law which implements the Consumer Rights Directive. It will have a significant effect on companies engaged in e-commerce.
This guide was last updated in March 2013.
Firms must write to certain consumers who made unsuccessful complaints about payment protection insurance (PPI) and invite them to make a new complaint "as soon as reasonably practicable", the Financial Conduct Authority (FCA) has said. 12 Feb 2019
Online gambling providers will be required to verify the identity of customers before allowing them to deposit funds into accounts or to gamble under new rules set to take effect in Britain in May. 11 Feb 2019