Companies must protect outsourced data, says privacy chief

With more and more firms outsourcing data-intensive processes such as call centre activity, companies must be aware of their responsibilities, the Information Commissioner's Office (ICO) has said. Any breach of security at a contractor's site will be the responsibility of the original company.

"The [Data Protection] Act requires you to take appropriate technical and organisational measures to protect the personal information you process whether you process it yourself or whether someone else does it for you," said an ICO statement.

Outsourcing data processing to foreign suppliers does not absolve firms from protecting the data once it passes to a third party. In fact new guidance issued by the ICO seems to tighten up rules concerning a company's responsibilities to find an outsourcer who will safeguard the data.

"The new guidance clarifies the old guidance which stated that in the case of a data controller to data processor transfer the 'data controller might reasonably conclude that adequacy exists without carrying out a detailed adequacy test'. This could be interpreted as saying a complete assessment of adequacy is not needed," said Dr Chris Pounder, Consultant & Editor of Data Protection & Privacy Practice at Pinsent Masons, the law firm behind OUT-LAW.COM.

"By contrast, the new guidance states that such an adequacy test is needed but this can be incorporated into a data processor contract and into the risk assessment which is required under the Seventh Data Protection Principle which deals with the security of personal data," said Pounder. "It is interesting to note that the Commissioner refers to ISO 17799 in this regard."

“More and more companies are contracting out their data processing abroad. The rules governing the transfer of personal information overseas are therefore becoming increasingly important," said David Smith, deputy Information Commissioner. "A UK-based business outsourcing a call centre or other aspect of its data processing abroad remains legally liable for any failings. It could face legal action by the Information Commissioner’s Office and by an individual even if a breach takes place outside the UK."

"We will not hesitate to investigate and, if necessary, take action in any instances where companies are clearly breaching the principles of good information handling," said Smith.

The new guidance relates to the 8th data protection principle in the Act, which governs personal information transferred outside the European Economic Area.